Refund and Returns Policy

Refund and Returns Policy

Overview

30-Day Return Policy: Thank you for shopping with

We want you to love your purchase, but we understand that sometimes things don’t work out. That’s why we offer a hassle-free 30-day return policy. Please review the details below:

Eligibility for Returns

• Items must be returned within 30 days from the delivery date.
• Products must be in their original condition—unused, unworn, unwashed, and with all tags attached.
• Items purchased on clearance or marked as final sale are not eligible for returns.

How to Initiate a Return

1. Contact Us: Email our customer service team at [support@85little.com] with your order number and reason for the return.
2. Receive Approval: Once your return request is approved, we’ll provide you with a return shipping label and instructions.
3. Ship Your Items: Use the provided label to send your items back. Please ensure they are securely packaged to avoid damage during transit.

Refund Process

• Refunds will be processed to your original payment method within 7 business days of receiving your return.
• Please note that shipping fees are non-refundable, and a small restocking fee may apply for certain items.

Exchanges

If you wish to exchange an item, please follow the same return process and place a new order for the desired item.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no additional cost.

For any questions or concerns, feel free to reach out to our customer service team—we’re here to help!

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address listed with your shipment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@85little.com for questions related to refunds and returns.